Please contact our Customer Support Team before sending back a shipment to us. This will allow us to make the return or exchange process smooth and quick.
Exchanges:
Our courier companies will pick up the said merchandise from your door step at no extra cost and your product will be exchanged or refunded as the case maybe.
Please allow 14 business days after receipt in our warehouse for your exchange to be processed and shipped to you.
Returns:
You can also return unused items within 14 days of ship date for a refund, less the original shipping and handling fees. Tags should still be on Rug. The refund will include the retail price paid, plus any applicable sales tax, to the credit card on the original order..
Our courier companies will pick up the said merchandise from your door step at no extra cost and your product will be exchanged or refunded as the case maybe.
Please allow 14 business days after receipt in our warehouse for your return and refund to be processed.